If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is processed, changes or cancellations may not be possible.

All of our international orders are shipped from our UK Warehouse using the best and most reliable couriers for your specific territory.

Delivery can take up to 10-14 working days, but delivieries can often arrive sooner.

Please Note:
Import duties and taxes may apply upon receipt of international orders.

It will be your responsibility to pay these charges if and when asked to by your local authorities.

When ordering pre-ordered items, orders are dispatched slightly later than usual as they can only be sent out once our shipment of orders has arrived in full to the warehouse. 

We cannot wait for you to receive and love your items so we always try to keep you updated on your orders, and provide information on when they will be dispatched - we appreciate your patience and continued support! 

As a small team, order processing is done entirely in-house by hand. We kindly ask that you bare this in mind with order discrepancies, and we will work hard to make your shopping experience with us as easy and seamless as possible. 

When ordering items on pre-order, dispatch information will always be provided. If you are making an order containing both pre-order and standard shipping items, the full delivery will be made on the pre-order dispatch date given.

If you need your standard shipping items before then, we recommend ordering them separately from the pre-order items. (Join Inner circle for just £15.99 for unlimited free delivery all year round, or enjoy free shipping on all orders over £50).

UK Shipping 

We offer Evri Standard Shipping and Express Delivery, as well as DHL Next Day Delivery.

Sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.

Orders placed after 2pm on Friday, will be shipped on the following Monday. Delivery times may also take longer around UK bank holidays and public holidays.

International Shipping

All of our international orders are shipped from our UK Warehouse using the best and most reliable couriers for your specific territory

Import duties and taxes may apply upon receipt of international orders.

 These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:

• Country/location of origin of the purchased product
• Local VAT rates
• Local import taxes

 It will be your responsibility to pay these charges if and when asked to by your local authorities.

Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!

All you need to do is prepay the duties at our checkout.

If prepayment is supported for your order, then you will be quoted as follows:

“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”

Select this option if you wish to prepay duties & taxes.

Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

 Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

Returns Policy

We want you to love your purchase. If something isn’t quite right, you may return your item within 21 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, items must be:

Unused and unaltered

In their original condition

With all tags attached

Free from deodorant marks, makeup stains, perfume, or any other signs of wear

Items returned in an unsuitable condition will not be accepted and may be sent back to you.

Returns are not accepted after 21 days from the date of delivery.

Return Costs

Return shipping costs are the customer’s responsibility.

Original shipping fees are non-refundable.

How to Return (UK Customers)

1. Include Your Order Details

Please include the completed return slip that came with your order.

If you cannot find your return slip, a handwritten note is perfectly acceptable. Please include:

Your full name

Your order number

The reason for your return

Important: We cannot process your refund without your order details inside the parcel.

2. Send Your Parcel To:

Unit 2
Armley Nano Park
Leeds
LS12 2LB
United Kingdom

You can return your parcel using your local Post Office or a courier of your choice. Please keep your tracking number until the return has been processed.

3. Refund Processing

You will receive an email once your return has been received and processed.

Please allow up to 21 days from the date we receive your return for your refund to be issued.