Frequently Asked Questions
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We offer Evri Standard Shipping and Express Delivery, as well as DHL Next Day Delivery.
Sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.
Orders placed after 2pm on Friday, will be shipped on the following Monday. Delivery times may also take longer around UK bank holidays and public holidays.
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Thank you for your order! If you haven’t received your order confirmation, please check your junk or spam folder, as our emails can sometimes end up there. If it’s not there, just reach out to us, and we’ll be happy to resend it.
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Yes we do. You can return up to 36 days after purchase
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To be eligible for a return, items must be unused, unaltered, and in the original condition with tags attached.
Returns are not accepted after 36 days or if items are not in their original state.
Return shipping costs are the customer's responsibility, and initial shipping fees are non-refundable.
A completed return slip must be included in all packages with returns. Please fill out the form with your name, order number, and reason for return and make sure that the slip is included in the package along with your items.
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Once your order is shipped, you’ll receive a tracking number via email. You can use this number on our website’s tracking page to monitor your order’s progress.
Sometimes tracking information will only update once in the delivery network.
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If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is processed, changes or cancellations may not be possible.
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All of our international orders are shipped from our UK Warehouse using the best and most reliable couriers for your specific territory.
Delivery can take up to 10-14 working days, but delivieries can often arrive sooner.
Please Note:
Import duties and taxes may apply upon receipt of international orders.It will be your responsibility to pay these charges if and when asked to by your local authorities.
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When ordering pre-ordered items, orders are dispatched slightly later than usual as they can only be sent out once our shipment of orders has arrived in full to the warehouse.
We cannot wait for you to receive and love your items so we always try to keep you updated on your orders, and provide information on when they will be dispatched - we appreciate your patience and continued support!
As a small team, order processing is done entirely in-house by hand. We kindly ask that you bare this in mind with order discrepancies, and we will work hard to make your shopping experience with us as easy and seamless as possible.
When ordering items on pre-order, dispatch information will always be provided. If you are making an order containing both pre-order and standard shipping items, the full delivery will be made on the pre-order dispatch date given.
If you need your standard shipping items before then, we recommend ordering them separately from the pre-order items. (Join Inner circle for just £15.99 for unlimited free delivery all year round, or enjoy free shipping on all orders over £50).
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UK Shipping
We offer Evri Standard Shipping and Express Delivery, as well as DHL Next Day Delivery.
Sometimes deliveries may take longer. Please note, working days do not include weekends or bank holidays.
Orders placed after 2pm on Friday, will be shipped on the following Monday. Delivery times may also take longer around UK bank holidays and public holidays.
International Shipping
All of our international orders are shipped from our UK Warehouse using the best and most reliable couriers for your specific territory
Import duties and taxes may apply upon receipt of international orders.
These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:
- Country/location of origin of the purchased product
- Local VAT rates
- Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed!
All you need to do is prepay the duties at our checkout.
If prepayment is supported for your order, then you will be quoted as follows:
“Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes.
Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.
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To be eligible for a return, items must be unused, unaltered, and in the original condition with tags attached.
Returns are not accepted after 36 days or if items are not in their original state. Items must not be returned with deodorant marks, perfume or soiled in anyway. We reserve the right to refuse returns if they are not returned to us in their original condition.
Return shipping costs are the customer's responsibility, and initial shipping fees are non-refundable.
A completed return slip must be included in all packages with returns. Please fill out the form with your name, order number, and reason for return and make sure that the slip is included in the package along with your items.
